Refund policy

All Sales Are Final on Blind Boxes & Mystery Items
Due to the nature of blind boxes and mystery products, we do not accept returns or exchanges on opened items. This is to keep the surprise fair for everyone!

 Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. Email us at luckyducksrq@gmail.com with:

Your order number

A description of the issue

Clear photos of the item and packaging

We’ll do our best to replace the item or offer store credit, depending on availability.

 Cancellations & Order Changes
If you need to cancel or change your order, contact us within 2 hours of placing it. Once it ships, we can’t make changes.